Welcome to Adishongi! We appreciate your trust in us as your preferred destination for exquisite Tangail Sarees. To ensure a seamless shopping experience, please review our Return and Refund Policy outlined below.

1. Returns:

At Adishongi, we do not accept returns. However, we understand that preferences may change, and you may wish to exchange your purchase for a different color or size. Exchanges are permitted within 24 hours of receiving your order.

2. Exchange Procedure:

If you wish to exchange a product, please follow these steps:

  • Contact us within 24 hours of receiving your order at support@adishongi.com.
  • Provide your order number and details of the item you wish to exchange.
  • Our customer service team will guide you through the exchange process.

Please note that this exchange policy does not apply if the product has been damaged by the customer.

3. Damaged Products:

If you receive a damaged product, we sincerely apologize for any inconvenience caused. To initiate a refund for a damaged item, follow these steps:

  • Open the parcel in front of our delivery personnel.
  • If you discover any damage, refuse to accept the delivery and inform our delivery personnel immediately.
  • If the damage is noticed after the delivery personnel has left, contact us at support@adishongi.com within 24 hours of receiving the product.
  • Provide your order number, details of the damaged item, and attach clear photos of the damage.

4. Refund Process:

Upon verifying the damage, we will initiate a full refund. Our standard refund process includes:

  • Verification of the damage with the provided photos.
  • Refund initiation within 4 working days.

Please note that the refund will be processed through the original payment method used during the purchase.

5. Exceptions:

The exchange and refund policy does not apply in the case of:

  • Customer-induced damage.
  • Products that have been worn, altered, or washed.

6. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, feel free to contact us at support@adishongi.com.

Thank you for choosing Adishongi. We strive to make your shopping experience delightful, and we appreciate your understanding of our return and refund procedures.